Last updated: June 28, 2026
30-Day Return Guarantee
We stand behind every pharmalex product. If you’re not completely satisfied, you may return eligible items within 30 days of delivery for a full refund or exchange.
Eligible Items
- Unopened products in original packaging
- Defective or damaged items (contact us within 7 days of receipt)
- Items sent in error
Non-Eligible Items
- Opened or used skincare products (for hygiene reasons)
- Products purchased on sale or with a promotional code (exchange only)
- Gift cards
How to Return
- Contact us via WhatsApp or email with your order number
- We will provide return shipping instructions
- Ship the item back in its original packaging
- Refund is processed within 5–10 business days of receiving your return
Damaged or Defective Products
If you receive a damaged or defective product, please send us a photo via WhatsApp or email within 7 days. We will send a replacement at no extra charge.
Contact
Start a return: WhatsApp or admin@pharmalex.shop