Frequently Asked Questions

Products

Are pharmalex products safe for sensitive skin?

Yes. All our products are dermatologist-tested and formulated without harsh chemicals. We recommend performing a patch test on a small area of skin before full application. If irritation occurs, discontinue use and consult your dermatologist.

Are your products cruelty-free?

Absolutely. pharmalex is 100% cruelty-free. We never test on animals and only partner with suppliers who share our ethical standards.

What is the shelf life of your products?

Most pharmalex products have a shelf life of 12–24 months when stored in a cool, dry place away from direct sunlight. Check the PAO (Period After Opening) symbol on each product for guidance after opening.

Can I use multiple pharmalex products together?

Yes. Our range is designed to complement one another. For personalized routine advice, contact us on WhatsApp and we’ll recommend the best combination for your skin type.

Orders & Shipping

How do I place an order on WhatsApp?

Simply click the “Order on WhatsApp” button on any product page. This will open a pre-filled WhatsApp message with the product details. Send it and our team will confirm availability, pricing, and payment within minutes.

How long does shipping take?

Standard shipping takes 5–7 business days. Express options are available at checkout. Free shipping on orders over $500.

Can I change or cancel my order?

Orders can be changed or cancelled within 2 hours of placement. Contact us immediately via WhatsApp for the fastest response.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy on unopened, unused products. See our Refund Policy for full details.

How long does a refund take?

Refunds are processed within 5–10 business days after we receive your returned item.

Account

Do I need an account to order?

No. You can check out as a guest. However, creating an account lets you track orders, save addresses, and view your purchase history.